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Codes & Policies

Particulars Resources
Fair Practices Code
Grievance Redressal Policy
Banking facilities for Senior Citizens and Customers with Disabilities
Customer Protection Policy
Privacy Policy
Code of Banks Commitment to Micro and Small Enterprises
Code of Banks Commitment to Customers
Banks Guide for Customers with Special Needs & Persons with Disabilities
Integrated Ombudsman Scheme, 2021
Salient Features of the Integrated Ombudsman Scheme, 2021
Cheque Collection Policy
Deposit Policy
Compensation Policy for Customers
Customer Rights Policy
Collection of Dues and Security Repossession Policy
Citizen’s Charter
Policy on Settlement of Death Claims
Policy for Appointment of Statutory Auditors
SOP on Lockers