Contact Us

Send your Grievance / Feedback to customerrelations@capitalbank.co.in with your Name, Contact Number, Address, Account Number & Message.

Customer Grievance Redressal Mechanism

The Bank has, at present, put in the following mechanism for redressal of customer complaints and shall be handled in a structured manner as under:

Level 1

Reaching out for the first time, please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.

Level 2

If you are not satisfied with the services/responses of our Branch Manager or Branch Operations Manager, you may approach the Nodal officer as mentioned below

Level 3

If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) as mentioned below.

Level 4

If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer your case to the Banking Ombudsman of your region. Please follow the link to know contact details of the Banking Ombudsman of your region.

Note: For any grievance related to the Business Correspondent (BC) Channel, the Level 1 and Level 2 escalations shall be HOD-Retail Credit and HOD-Credit respectively. For details, please click here.